|About Us This web site is owned and operated by TeNS Medical Services Ltd who are completely dedicated to your total satisfaction. If you have any suggestions or comments or if you need to contact us, please email us using the link on the store page or use the details below.|
Our Contact details:
TeNS Medical Services Ltd
Central House, 37 Gate Lane Boldmere Sutton Coldfield West Midlands B73 5TS United Kingdom
Phone: +44 (0) 121 355 6555
Fax: +44(0) 121 355 8787
Email: martin [at] tens [dot] co [dot] uk
Company Registration No. 3277408
VAT registration No. 6874 671 78
Company number: 3277408
|Making A Purchase Making a purchase could not be easier. Just browse our store, and add any items that you wish to buy into the shopping cart. After you have finished your selection, click on 'Checkout' and you will be asked for a few details that we need to be able to complete the order.|
We accept card payments. If you are shopping from North America or anywhere else, place your order and your card company will convert the transaction to US Dollars or your own currency.
We accept Visa and MasterCard. We do not charge for any item until it is ready to ship. Backordered items are not charged until they are shipped. If you do not wish to pay online, you may send your card information via phone. Please do not fax or email this sensitive information as these services are not secure.
If you have made a mistake in your order and cannot correct it in the shopping cart, contact us and we will correct the mistake.
When confirmation of your order is received, this is to indicate that we have received your order. It does not indicate that a contract exists between us. We will indicate acceptance of your order, and hence a contract between us, when we send you an invoice. We have included this term to protect us in the case that a mistake has been made in pricing, we have inadvertently under-priced goods, or we are no longer able to supply a particular product for some reason. In the case of a change of price, we will always contact you first to ensure that the price is acceptable.
|Shipping And Handling|
Our standard method of despatch is via Royal Mail's standard 1st Class Packet service unless you choose otherwise during the checkout procedure. "Next working day" delivery will be offered as an option on all products during the checkout procedure. Orders received after the cut off time on Friday will be processed and despatched on Monday. (Obvious exceptions during Bank Holidays)
Our minimum carriage charge is £3.00 per order however heavy or high value goods that have to be despatched by courier or other insured service may attract a higher charge. This charge and any alternative delivery methods (and their costs) will be made clear during the checkout procedure well before you are asked to commit to placing your order.
Some of our products (eg. Obstetric TeNS Hire, some of our nebulisers and selected products on promotion) will be sent to UK addresses free of charge. This will be made clear on the product description pages on an individual basis.
Normal cut off time for orders is 3.45 pm Monday - Friday but please call us to check if later as we will always do our best to extend the deadline. If you place your order after 3.30 and your order is urgently required to avoid the possibility of disappointment we strongly recommend that you call us to double check that we have received your order in time for that days processing. Sometimes delays occur outside of our control
All orders for delivery outside of the UK are sent by "International Registered Post" a trackable service requiring a signature upon delivery. The price charged will depend upon your country and the weight of your order. The early stages of our checkout procedure will calculate and display your individual carriage cost.
|Delivery Schedule We attempt to despatch all orders on the day they are received (Monday to Friday).|
As a rule the daily cut off for all order processing is 3.45 p.m. although we will always do our best to process beyond that time, right up to Royal Mail / Courier collection.
|Back Orders If your item is not in stock, we will back order for you. You will always be emailed with the option to cancel your order if you would rather not wait.|
|Tax Charges For orders delivered to the UK or the European Union, the UK standard rate of VAT is included in the cost.|
In the event that you have requested vat exemption for a qualifying product but we have not received a valid VAT exemption request at trhe time of processing your order, to maintain our promised service levels, we will add VAT to your order. This can be refunded retrospectively provided the correct documentation is provided to us within 5 working days.
|Credit Card Security Payment for all online orders are processed through SagePay, one of the major secure online credit card processing services in the UK.|
At no time do we have access to your credit card information.
When you place your order SagePay will verify the details of your card. No money is deducted from your card until we request SagePay to do so. This is done just prior to despatch.
If you have ordered an obstetric TeNS hire in advance (more than a calendar month before your specified Due Date) your card will not be debited until your order is processed - a calendar month before your Due Date.
However if you have ordered multiple products including an advanced booking for an Obstetric TeNS hire, all "other" goods will be charged for and despatched the (working) day the order is received.
|Guarantee Our products are all covered by manufacture warranties which, dependant upon the product, range from 1 to 6 years. International purchasers please note: Unless otherwise specified within the product description all warranties are on a "return to the UK" basis as is standard practice for the majority of UK manufacturers. In the event of any service or warranty issues arising the purchaser would be liable for any costs and the logistics involved in returning the product to the UK and the costs involved in returning the product from the UK to the purchaser.|
|Reaching Us If you need to reach us, please email us using the link on the store page, alternatively, you can call on +44 (0) 121 355 6555 (International +44 +44 (0) 121 355 6555) or fax us on +44(0) 121 355 8787 or write to us at Central House, 37 Gate Lane Boldmere Sutton Coldfield West Midlands B73 5TS United Kingdom|
You're most welcome to visit us too!
a. Take and fulfil customer orders.
b. Administer and enhance the site and service.
c. Only disclose information to third-parties for goods delivery purposes.
|Returns Policy Unless otherwise specified (e.g. certain products may be available on a trial basis) the purchase cost of any goods returned safely and within 5 days of the purchase date will be fully refunded provided they are unused, not damaged and in their original packaging. We cannot refund the cost of postage and we reserve the right to apply a £5.00 service charge to cover our direct costs. Refunds do not apply to hired items as explained in the relevant "conditions of hire". |
Please telephone us prior to returning your goods to obtain a RETURNS REFERENCE. This will ensure speedy processing once your goods arrive back.
|Remittance Terms - Waste Electrical and Electronic Equipment (WEEE)|
These regulations, aimed at minimising the environmental impact of electrical and electronic equipment when it reaches the end of it's life, effect us all. Currently over 75% of waste electrical goods end up in landfill where lead and other toxins contained in the electrical goods can cause soil and water contamination.
All electrical and electronic Equipment manufactured after 13th August 2005 displays a "crossed out wheelie bin" symbol either on the packaging or on the product itself. This symbol is designed to remind the householder that the product should (eventually) be disposed of separately from normal household waste.
As a distributor of such equipment we are committed to helping reduce the amount of WEEE that finds its way to land fill sites.
We are therefore offering our customers a free disposal service on a like for like basis when a new product is purchased from us providing the (like for like) WEEE is returned to our premises within 28 days of your purchase.
In order to arrange for this disposal please call us on 0845 0900 800 (local call rate) during normal business hours. Please have details ready of the item you wish to return. We will then send you a freepost address label to enable you to return the item. Please understand that we are unable to accept returned WEEE that has not been pre agreed.